Privacy and Security

What information we collect and how it is used

We collect information from you when you register and at the time of ordering. When you order, we use this information to process your order and to notify you about the status of your order. Personal information we hold about you will be accurate and up to date as you have supplied it to us. In supplying this information you are consenting to us using this information. You will have the opportunity to update your information when necessary.

The type of information we collect includes:

• Your name
• Your address
• Your contact details including telephone number and email address
• Your credit or debit card details
• The delivery address if different from your billing address

Credit and debit card details

We will only collect the information we need to process your order.

Browser supplied information

We receive and store certain types of information whenever you use our website. Like many web sites we use ‘cookies’ to store information when you access our website. This information helps us to track the behaviour of our customers to improve the shopping experience.

What are 'Cookies'?

Cookies transfer through your web browser on to your computer’s hard drive to enable our database systems to recognize your browser and help us to help you around our website. They are plain text identifiers which are stored for the duration of your session, and if you register, to let you stay logged in.

Cookies do not identify users personally but they do identify each user’s computer. We may collect information about your computer including where available your IP address, operating system and browser type for system administration and to collect information about how our customers use this website.

This allows us to follow your navigation through our website and identify the web pages that you visit. We may use such information to build statistics on users of our website.

Cookies pose no security threat and most web browsers are set to automatically accept cookies.

Your web browser will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether if you so wish. Remember though, disabling cookies will prevent you from taking full advantage of websites like ours so we recommend that you keep them on.

How we use your information

In addition to credit or debit card information we also collect data when you request our newsletter, enter a competition, request a brochure, take part in a survey or make contact via one of the electronic forms provided. This data is quite simply contact information.

• We use this information to contact you, where necessary, about your order for goods.
• We use this information to deliver goods to you that you have purchased from us.
• We use this information to notify you about promotions on goods, services and other offers we think you may find valuable.

If you no longer wish us to contact you

You always have the option to opt out of any mailing or emailing list and any future use of your personal information. At any stage should you decide you would rather not receive such information from us we will be happy to remove your contact details from our mailing or emailing list.

We protect your information

All information stored or collected through our website is held on a secure server by our agent, Redsky Studios whom we use as our data centre.

For your peace of mind, when you place an order or access your account information online, Redsky Studios use secure server software (SSL) to encrypt the information you input. Encrypting information makes it virtually impossible for anyone to access, and safe to send.

The SSL certificate can only be signed by trusted organisations and guarantees a high level of security. Your credit or debit card details are processed and encrypted in this manner. This encryption is shown by a padlock icon in your browser and the icon appears whenever card details are being transmitted. When you submit card details the information will be encrypted before leaving the computer and remain encrypted until it received by our secure payments provider.

You should protect your information too

It is also important for you to protect against unauthorised access to your account by using passwords that contain both numbers and digits and which cannot easily be accessed by any party who may have access to your computer.

You should make sure that you log off when you have finished using a website or computer and you should never let a website or computer programme remember your password for you.

We do not share the information we receive

The information collected by us will never be sold, loaned or given to any third parties.

For the purpose of processing your order and card payment your information shall only be passed to third parties where:

• It is necessary for the performance of the services you have requested such as, Redsky Studios; or
• Such third parties are the Police or any other regulatory or Government authority where we are legally required to do so; or
• Such disclosure is to anyone to whom we transfer or may transfer our business and/or our rights and duties under our contract with you; or
• You have given us your permission to share such information.

This policy does not apply to third parties.

Links to other websites

We have established connections with other companies that will enable you to access their website directly from ours. We provide links only to reputable websites with who we undertake business and which we believe will be of interest and relevance to you. Third party sites are not under our control and we do not contribute to the content of them.

If you are logged on to our website you should remember to log off before clicking through to other websites as you will be leaving the area controlled by us so we cannot accept responsibility for any issues arising in connection with either the third parties use of your data, the site content or the services offered to you by these websites.

If you need to unsubscribe

You may unsubscribe from membership of our website or e-newsletter at any time simply either by logging into your online account and updating your preferences or by sending an email to customerservice@tonycook.co.uk placing the word UNSUBSCRIBE in the subject line.

We are committed to protecting your privacy and appreciate the trust placed in us to keep your information private. If you have any questions or you wish to provide feedback about our privacy policy please email to customerservice@tonycook.co.uk or telephone us on 01964 562413.

Call Monitoring and Recording

We may monitor or record telephone calls in order to help us to improve our services.

Data Protection

We comply with the requirements of the Data Protection Act 1998 (the “Act”) in England and Wales. This means that you have the right to receive a copy of the information we hold about you. This may be information you have specifically provided to us during your online experience or in subsequent conversations by telephone, post or email.

If you would like a copy of any information we hold about you please contact customerservice@tonycook.co.uk. We are entitled to charge the current statutory fee for providing you with such information.

We will use reasonable endeavours to protect your privacy and ensure that your personal data (as defined in the Act) is used only for the purposes below. Any Personal Data that we collect via the website shall be collected and processed in accordance with the Act and we shall only use it for:

• Collecting and processing your order
• Providing other marketing information which we think you may find of interest
• Undertaking customer and product research and development.

Viruses

Viruses and similar destructive programs are an inherent risk of electronic communications such as, email and the internet.

We use reasonable endeavours to prevent the spread of any virus or similar destructive program. It is your responsibility to scan what you choose to download from our website to ensure that it is free of such items as viruses other similar destructive code.

The use of email

Any e-mail sent to or from us via this website and any attachments will not be encrypted. They may therefore be liable to be compromised. This is an inherent risk in relation to e-mail.

We do not, to the extent permitted by law, accept any liability for any external compromise of security and/or confidentiality in relation to correspondence sent by e-mail or the download of information from our website.

Policy changes

All of our policies are subject to change. If we change any of our policies the changes will be posted to the appropriate policy on the website and become effective immediately.